What can we do for you?
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Pre-sales and advice
Do you have a question about a product or need advice on the best products?
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After-sales and returns
If you need help with refunds, product returns or after-sales service.
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Delivery and collection
For help with tracking your order or collecting it from one of our shops.
Frequently asked questions
Can I cancel my order?
Can I cancel my order?
It is generally possible to cancel an order if it has been placed within the last 30 minutes and has not been processed or dispatched.
If your order has been processed and dispatched, it will not be possible to cancel it. If this is the case. Please complete an online returns form or visit our shop for a refund.
Can I change an order?
Can I change an order?
It is not possible to modify an order. If the order is not processed and/or dispatched, it can be cancelled and a new order placed.
We invite you to contact us as soon as possible to inform us of the cancellation of your order via our contact form or by telephone at 1-888-997-4789.
How can I track the delivery of my order?
How can I track the delivery of my order?
Home delivery
A shipment confirmation email containing a tracking number is sent when the order is dispatched, or you can log in to your customer account to check the status of your order.
Pick-up in shop
A confirmation email will be sent to confirm that your order is ready for collection in shop. Please wait for this email before coming to the store.
I've received a broken parcel. What should I do?
I've received a broken parcel. What should I do?
We invite you to contact us quickly to inform us of the situation via our contact form.
An item from my order is missing. What should I do?
An item from my order is missing. What should I do?
We invite you to contact us quickly to inform us of the situation via our contact form.
Customer service
Hours of operation
Monday to Friday
10:00 à 16:30
Telephone
Toll-free
1-888-997-4789
Head Office
1000 Rue Des Basses-Terres
Québec, Qc, G2K 0L3, Canada