Shipping & pickup

Free delivery on orders over $100 of clothing, shoes, accessories and other small items.

Certain exceptions and surcharges apply for oversized items, furniture and remote areas.

Consult the Delivery charges for full details.

Standard delivery

Free delivery on ordersover $100 of clothing, shoes, accessories and other small items.

Delivery charges of $7 apply to orders under $100.

Certain exceptions and surcharges apply for oversized items, furniture and remote areas. Delivery charges will be displayed at checkout.

Accelerated delivery

Some items and destinations are eligible for expedited delivery. Additional charges apply. Expedited delivery charges will be displayed, if available, when you place your order.

Oversized delivery

Additional delivery charges starting at $15 per item apply to oversized items. Oversized delivery charges will be displayed at checkout.

Free furniture delivery

We offer free delivery* on a selection of furniture. See our selection of furniture with free delivery here.

Certain exceptions and surcharges apply for remote regions. Delivery charges will be displayed at checkout.

Furniture delivery (by appointment)

An additional delivery charge of $90 applies to furniture orders. Furniture delivery charges will be displayed at checkout.

Delivery to remote areas

An additional delivery charge of $20 per package applies to oversized items. Oversized delivery charges will be displayed at checkout.

Processing time

Orders are generally processed and dispatched within 24 to 48 hours*.

Standard delivery

Standard delivery times are 1 to 7 working days*.

Allow for longer processing and transport times for remote areas, oversized items, furniture and special orders.

Accelerated delivery

The accelerated delivery times are 1 to 3 working days*.

Delivery to remote areas

Delivery times to remote areas are 3 to 10 working days*. Please allow for longer processing and transport times for furniture and oversized items.

*Delivery times are for guidance only and are not guaranteed.

Allow for longer processing and transport times for remote areas or oversized furniture and items.

A shipment confirmation email and tracking number will be sent when the order is dispatched.

You can also log in to your account to track the status of your order.

We offer delivery to remote areas, please note that additional charges may apply.

Delivery time: orders for remote areas may require additional time.

Additional charges: an additional amount will be calculated and added to your order at checkout, depending on your delivery address.

If you have any questions about delivery costs or times in your region, please contact our customer service department.

Furniture is delivered by contract carriers. We will contact you when the goods arrive at their terminal to arrange a delivery appointment. 

This service includes delivery to the first dry location such as the garage, porch or simply between two doors at the entrance to the building. It does not include unpacking, assembly or removal of packing materials.

Free delivery does not apply to furniture unless otherwise stated.

CLÉMENT does not offer furniture assembly services and reserves the right to refuse delivery.

In-store pickup is free of charge for all orders, with the exception of home delivery orders only.

Processing time

Orders are generally processed and dispatched within 24 to 48 hours*.

In-store delivery times

Once your order has been processed, it will be dispatched to the selected shop within 3 to 5 working days.

*Delivery times are for guidance only and are not guaranteed.

An email is sent only when the order is ready to be picked up at the branch. Please wait for this email before coming to the store.

Your order will be available for pickup for a period of 15 days following notification.

Certain products (selected furniture and special order items) may have an additional production lead time of 2 to 12 weeks. Please refer to the lead times indicated in a yellow box on the product sheet and in the shopping basket.