Returns and exchanges

If you are not completely satisfied with your purchase, we offer a flexible returns policy within 15 days of receipt, subject to the following policy and conditions.

Returns are free in shop

Visit a CLÉMENT shop to complete your return or exchange free of charge upon presentation of proof of purchase within 15 days of receipt, subject to the following policy and conditions.

Return online (from $10)*

Clothing, footwear and small accessories
A fee of $10* + tax per return request applies to clothing, footwear and small accessories.

Equipment (e.g. strollers, highchairs, playpens, car seats, etc.)
A fee of $20* + tax applies per return request for baby equipment such as strollers, highchairs, car seats, playpens, etc.

Furniture and oversized items
A fee starting at $50* + tax per return request applies to furniture such as beds, desks, bunks, chairs, armchairs or other oversized items.

*Additional return costs

Some items depend on their size and weight. A return surcharge may also apply for certain items depending on their origin, for example remote regions. 

Contact us if you have any questions

Return in new condition

All returned goods must be in their original packaging, with labels, in new condition for any exchange or refund.

For exclusions and ineligible products, please refer to the "Ineligible products" section.

Liquidation

Items on clearance sale with final sale, or at 50% off or more cannot be exchanged or refunded.

Assembled furniture or demonstrators

Assembled or demonstration furniture cannot be exchanged or refunded.

Hygiene products

Returns of hygiene products such as underwear, masks, creams, nasal aspirators, balms, etc. are final sale. No exchanges, no refunds.

Special orders

Special orders and made-to-measure orders are final sales. No exchange, no refund.

Customisable products

Personalised products such as self-adhesive labels are final sales. No exchanges, no refunds.

Gift cards

Gift cards are final sales. No exchanges, no refunds.

Items on clearance sale with final sale, or at 50% off or more cannot be exchanged or refunded.

Price adjustments are limited to a period of 15 days following the date of purchase.

Products eligible for price adjustments

The application must meet all of the following criteria to be eligible:

• The item must be of the same brand and model number.
• The price of the item must be in Canadian dollars and include all surcharges, shipping and other charges.
• The product must be sold and shipped by an authorized retailer or distributor located in Canada.
• Third-party sellers on marketplaces, resellers, and sellers whose products are being refurbished or liquidated are not eligible.
• The item must be in stock, available for sale, and must not be a limited-time offer, a pre-order or only available in limited quantities.
• The price of the item must not be lower because of a pricing or advertising error.

Special orders and made-to-measure orders are final sales. No exchange, no refund

If you have received a defective product, our team will assist you in resolving the situation. Please inspect the items as soon as you receive your order and contact our customer service department if you have received the faulty product.

Snowsuit warranty

Snowsuit breakage caused by a manufacturer's defect is guaranteed for the duration of the current season. Only manufacturer's defects are covered by this warranty, and CLÉMENT reserves the right to refuse to apply this policy at any time if the defect is deemed not to be a manufacturer's defect. No refunds will be made for damaged snowsuits purchased in a previous season.

Warranty on baby items

Warranties are honored directly by the manufacturers of the following following companies.

Purchases made at CLÉMENT from November 21 to December 24 will have an extended return policy until January 13 of the following year.