Frequently asked questions
How can I become a Chouchou customer?
How can I become a Chouchou customer?
It couldn't be simpler! You need to create an account on the website. Your in-store account and your online account will then be automatically linked via your email address.
I've subscribed to the newsletter. Am I automatically one of your Chouchous?
I've subscribed to the newsletter. Am I automatically one of your Chouchous?
No, you need to create an account on the website.
Are all products sold at CLÉMENT eligible for the rewards program?
Are all products sold at CLÉMENT eligible for the rewards program?
All your purchases, whether online or in-store, are eligible, regardless of department. Only purchases at sales with more than 50% off are excluded. Total purchases exclude taxes, delivery charges and gift cards.
Can my reward card be used both online and in-store?
Can my reward card be used both online and in-store?
Of course, issued reward cards can be used to purchase any product, both in-store and online. You must enter the reward card number in the gift card field at checkout.
Can I use my reward online and in-store?
Can I use my reward online and in-store?
Your available coupons appear in your customer account or directly in your cart in the coupons section when shopping online.
For now, coupons cannot be used in-store. This option will be available with our program update coming in 2026.
Does my reward card have an expiry date?
Does my reward card have an expiry date?
Your points do not expire, but once created, your coupon is:
- valid for 180 days;
- redeemable only once;
- non-refundable and non-exchangeable;
- not applicable to the purchase of gift cards.
If your purchase is lower than the coupon value, the remaining balance is not retained.
How do I add an invoice to my Chouchou account?
How do I add an invoice to my Chouchou account?
It is not possible to add an invoice to your Chouchou account. If you have created your account with the same information you gave when you made your purchase, the transaction will be automatically added to your account within 24 to 48 hours. If this period has passed and the purchases still do not appear in your account, write to chouchous@clement.qc.ca including the invoice number.
What happens if I return an item purchased with a reward coupon?
What happens if I return an item purchased with a reward coupon?
If you return an item paid in full or in part with a reward coupon:
- The portion paid using your usual payment method (card, cash, etc.) will be refunded according to our return policy.
- The portion covered by the reward is considered used and cannot be re-applied or credited back as points.
In other words, the part of the reward applied to that purchase is forfeited when a return is made.