Frequently asked questions

It is possible to cancel a recent order if it has not been processed or dispatched.

If your order has been processed and dispatched, it will not be possible to cancel it. Please complete an online returns form or visit our shop for a refund.

It is not possible to modify an order. If the order is not processed and/or dispatched, it can be cancelled and a new order placed.

We invite you to contact us as soon as possible to inform us of the cancellation of your order via our contact form or by telephone at 1-888-997-4789.

It is possible that your order has been cancelled due to stock availability, fraud prevention checks or other exceptional circumstances. If this occurs, you will be notified by email and either no amount will be charged or a full refund will be issued.

Home shipping

A dispatch confirmation email containing a tracking number is sent when the order is dispatched. You can also log in to your customer account to check the status of your order.

In-Store Pickup

A confirmation email will be sent to confirm that your order is ready for in-store pickup. Please wait for this email before coming to the store.

The choice of carrier is made when the order is dispatched, unless otherwise specified.

We work mainly with the following carriers:

• Canada Post
• Nationex
• Obibox
• Canpar

Other carriers are also used, depending on the items and the destination.

A confirmation email with a tracking number and carrier details will be sent when the order is dispatched.

Processing time

Orders are generally processed and dispatched within 24 to 48 hours*.

Standard delivery

Standard delivery times are 1 to 7 working days*.

In-store delivery times

Standard delivery times are 1 to 7 working days.

*Delivery times are for guidance only and are not guaranteed.

*Allow for longer processing and transport times for remote areas or oversized furniture and items.

Please refer to details of delivery times

If your order is indicated as delivered, but you have not received it, please check with your neighbors, your concierge or the usual drop-off location (mailbox, balcony, garage, etc.). If the package is still missing after these checks, please contact our customer service department so we can make inquiries with the carrier.

We invite you to contact us quickly to inform us of the situation via our contact form.

Once the goods have been received at our distribution centre, please allow 24 to 48 hours for your return to be processed.

Once the refund has been made, allow 3 to 7 working days for the funds to be returned to your original payment method.

In-store returns will be processed on site. Please allow 3 to 7 working days for funds to be returned to your original payment method.

Exchanges are possible in shop only, free of charge and subject to availability, within 15 days of receiving or collecting your order.

It is not possible to exchange products online. To obtain a new product or variant, complete a new order and return the unsuitable item separately, return postage costs apply.

We invite you to contact us quickly to inform us of the situation via our contact form.

To check your gift card balance, click here.

Gift cards are non-refundable.

Protect your gift card like cash. It cannot be replaced or reimbursed if lost or stolen.