Frequently asked questions
What is the “Gear Up for Winter” promotion?
What is the “Gear Up for Winter” promotion?
From August 31 to November 1, 2026, Chouchou members can receive a $50 discount coupon with the purchase of $200 or more in eligible regular-priced winter clothing.
Eligible general categories include:
- Winter boots for babies, kids and teens
- Snowsuits for babies, kids and teens (One-piece snowsuits or two-pieces snowsuits, winter coats, snow pants).
Only regular-priced items from eligible categories count toward the minimum $200 purchase. Certain brands or products may be excluded. The promotion is reserved for Chouchou members with a valid email address associated with their account. The discount coupon will be sent to this email address after the purchase. If your online purchase qualifies for the promotion, a visual indicator will appear in your cart.
Only one $50 discount coupon will be issued per eligible transaction, regardless of the total purchase amount.
Promotion Terms and Conditions
Promotion Terms and Conditions
This promotion is valid from August 31 to November 1, 2026, subject to the availability of eligible products. Certain conditions and exclusions apply, including winter accessories.
Clément reserves the right to modify, suspend or end this promotion at any time without notice.
How do I get the discount coupon?
How do I get the discount coupon?
To be eligible, Chouchou members must make a purchase of at least $200 before taxes in a single transaction from the following eligible products:
Products must be regular price. Winter accessories, sale items and certain products or brands are excluded.
The promotion is reserved for Chouchou members who have provided a valid email address. The discount coupon will be sent to the email address associated with the member’s account. Only one $50 discount coupon will be issued per eligible transaction, regardless of the total purchase amount.
When will I receive my discount coupon?
When will I receive my discount coupon?
Your discount coupon will be sent by email immediately after your purchase to the email address associated with your transaction, with a future validity date. If you do not receive it, be sure to check your junk or spam folder.
The email will specify the exact dates during which your coupon can be used. Please keep this email, as it contains your coupon and all the information needed to use it.
When can I use my discount coupon?
When can I use my discount coupon?
The discount coupon will become valid 15 days after the date of the eligible purchase and will expire no later than November 30, 2026. The exact activation and expiration dates will be indicated in the email accompanying the coupon. No coupon may be used after its expiration date.
How to use my coupon?
How to use my coupon?
The $50 discount coupon can be applied to a future purchase of at least $100 in regular-priced products. The minimum $100 purchase amount is calculated:
- before taxes;
- before shipping fees;
- after any other eligible discounts have been applied.
The coupon is for one-time use only. It must be used in full in a single transaction and cannot be combined with any other coupon, discount or promotion.
The coupon cannot be:
- applied to a previous purchase;
- exchanged for cash;
- exchanged for a gift card;
- used to purchase a gift card;
- replaced if lost, stolen or used without authorization.
Any unused portion of the coupon value will be forfeited and cannot be refunded or credited.
What are the terms of use for the discount coupon?
What are the terms of use for the discount coupon?
The $50 discount coupon can be applied to a purchase of $100 or more in regular-priced items, before taxes and shipping fees and after any other eligible discounts have been applied.
The coupon:
- is valid for one transaction only;
- must be used in full during that transaction;
- is for one-time use and is non-transferable;
- cannot be combined with another coupon or promotion;
- cannot be exchanged for cash or a gift card;
- cannot be applied toward the purchase of gift cards;
- cannot be applied to a previous purchase.
Certain other exclusions may apply.
What should I do if my discount coupon is lost or stolen?
What should I do if my discount coupon is lost or stolen?
Treat your discount coupon like cash.
It cannot be replaced or refunded in case of loss, theft, or unauthorized use.
If you do not receive your coupon, be sure to check your junk or spam folder. For assistance with applying your coupon or any other questions, please use our contact form here.
Returns & cancellations
What happens if I cancel or return a purchase that qualified for the coupon?
What happens if I cancel or return a purchase that qualified for the coupon?
If the cancellation or return means that your original purchase no longer meets the promotion’s eligibility requirements:
- If the coupon has not yet been used: it will be deactivated.
- If the coupon has already been used: its value will be deducted from your refund.
For example, if you used your $50 coupon and then return items from the original purchase, making it no longer eligible for the promotion, up to $50 may be deducted from your refund.
What happens if I return a purchase made using my discount coupon?
What happens if I return a purchase made using my discount coupon?
The coupon must be used in a single transaction for its full value. If you return an item purchased using the coupon, the coupon is considered used and cannot be reused, refunded or reissued, in whole or in part, for another transaction.
Can I receive more than one coupon?
Can I receive more than one coupon?
Yes, you can receive one coupon for each separate transaction that meets the promotion’s eligibility requirements. However, only one $50 discount coupon will be issued per eligible transaction, regardless of the total purchase amount.
